FAQ
1. What toys does CarrassetConseil sell? CarrassetConseil offers safe, educational, and fun toys for babies, toddlers, and young children – including wooden blocks & puzzles, plush stuffed animals, sensory toys, building sets, pretend play items, and more. Everything is chosen to inspire creativity, support development, and bring endless giggles!
2. Where do you ship? We ship to all 50 states in the United States, including Alaska, Hawaii, and Puerto Rico (where available). Orders are processed and shipped within 1–2 business days.
3. What are your shipping options and times? We offer three simple options (delivery times are business days, excluding weekends & holidays):
- Express Shipping (3–6 business days): $20
- Free Standard Shipping (7–14 business days): $0 (on qualifying orders – threshold shown clearly at checkout)
- Standard Shipping (7–14 business days): $10
You'll receive a tracking number via email as soon as your order ships.
4. Do you offer free shipping? Yes! Free Standard Shipping (7–14 business days) is available on qualifying orders (the minimum amount, if any, will display transparently at checkout).
5. What is your return policy? We want every family delighted! Enjoy 30-day returns on unused items in original condition with tags/packaging. Most returns include a prepaid label. If damaged or wrong item, we cover return shipping and make it right with a refund or replacement.
6. How do I track my order? Check the tracking link in your shipping confirmation email, or log into your CarrassetConseil account for real-time updates.
7. Are your toys safe for young children? Yes! All CarrassetConseil toys meet or exceed U.S. safety standards (CPSIA compliant). We use non-toxic materials, provide clear age recommendations, and include small parts warnings on each product page to ensure worry-free playtime.
8. How can I contact support? We're here to help make playtime magical! Email: support@carrassetconseil.com Live chat: Bottom right on the website We usually reply within 12–24 hours (Monday–Friday).